Technology Service Desk

Employee Service Portal

Chat with Finn: Follow these steps to add our virtual AI assistant to Google Chat.

Open the IT, HR, and Facilities Employee Service Portal link from MyApps where you can:

• Use the “Search for help resources” bar to find documentation, instructions, and request/issue classifications by name.
• Access the “Requests” menu in the top right corner of the page to view your open tickets and pending approval requests.
• Access shortcuts to common topics for support, or contact the Service Desk by Chat under the Topics section.

IT Service Desk Phone Line

In-Office Short Dial
Dial 3HELP

Dialing in the USA
1-800-493-9227

Dialing outside of the USA
Reference this chart for dialing in our major international offices.

If you are not in a country with a major WEX office, dial your country’s AT&T Direct Access Code then dial 1-888-840-8735.

International Dialing for the IT Service Desk

Employee Service Portal and mobile app

To ask a quick question, open a ticket, or check an open ticket status, connect instantly and chat with IT support in one of the following ways:

IT Service Desk Mobile App: Download the mobile app, then contact the Service Desk on any mobile device for assistance via chat or by phone. Learn more here.

IT Portal Chat:

1. Go to MyApps and open the IT, HR & Facilities Employee Service Portal link or go directly to the Employee Service Portal.
2. Click the “Chat with the Service Desk” link.
3. Click “Start a chat with the Service Desk.”
4. Click the “Click here to generate a Chat link” button.
5. Click the “Click to chat with the Service Desk” link.
6. A file will be downloaded. Open this file to enter the Service Desk chat queue and wait for the next available agent to answer your chat.